{"id":57017,"date":"2025-12-02T12:05:52","date_gmt":"2025-12-02T11:05:52","guid":{"rendered":"https:\/\/grupoalava.rearmachine.com\/producto\/speech-analytics\/"},"modified":"2026-06-11T08:37:03","modified_gmt":"2026-06-11T06:37:03","slug":"speech-analytics","status":"publish","type":"product","link":"https:\/\/grupoalava.rearmachine.com\/en\/ingenieros\/producto\/security-and-communications\/speech-analytics\/","title":{"rendered":"Speech Analytics"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:calc( 1250px + 30px );margin-left: calc(-30px \/ 2 );margin-right: calc(-30px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:15px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:15px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:15px;--awb-spacing-left-medium:15px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:15px;--awb-spacing-left-small:15px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><h3 class=\"\" style=\"--fontsize: 24; line-height: 1.2;\" data-fontsize=\"24\" data-lineheight=\"28.8px\"><span class=\"cf0\"><!--StartFragment --><\/span><\/h3>\n<h3 class=\"pf0 fusion-responsive-typography-calculated\" style=\"--fontsize: 24; line-height: 1.2;\" data-fontsize=\"24\" data-lineheight=\"28.8px\"><span class=\"cf0\">This technology listens and understands every conversation on a large scale to give you unprecedented insight:<\/span><\/h3>\n<ul>\n<li>\n<p class=\"pf0\"><!--StartFragment --><\/p>\n<p class=\"pf0\"><span class=\"cf0\"><strong style=\"font-size: 15px;\" data-fusion-font=\"true\">Automatic transcription<\/strong><span style=\"font-size: 15px;\" data-fusion-font=\"true\">Converts the audio of all calls into text for later analysis.<\/span><\/span><\/p>\n<\/li>\n<li>\n<p class=\"pf0\"><span class=\"cf0\"><strong style=\"font-size: 15px;\" data-fusion-font=\"true\">Root cause analysis<\/strong><span style=\"font-size: 15px;\" data-fusion-font=\"true\">Automatically detect why your customers are calling. Identify emerging problems, such as a web glitch or a confusing promotion, by monitoring the increased frequency of certain words or phrases.<\/span><\/span><\/p>\n<p class=\"pf0\" style=\"font-size: 15px;\" data-fusion-font=\"true\">\n<\/li>\n<li>\n<p class=\"pf0\"><span class=\"cf0\"><strong style=\"font-size: 15px;\" data-fusion-font=\"true\">Satisfaction analysis<\/strong><span style=\"font-size: 15px;\" data-fusion-font=\"true\">Measure the level of satisfaction of your customers at different points of the conversation, identifying moments of friction and opportunities for improvement.<\/span><\/span><\/p>\n<p class=\"pf0\" style=\"font-size: 15px;\" data-fusion-font=\"true\">\n<\/li>\n<li>\n<p class=\"pf0\"><span class=\"cf0\"><strong style=\"font-size: 15px;\" data-fusion-font=\"true\">Trend and opportunity detection<\/strong><span style=\"font-size: 15px;\" data-fusion-font=\"true\">Automatically discover competitor mentions, untapped cross-selling opportunities or reasons why customers choose not to buy.<\/span><\/span><\/p>\n<\/li>\n<li>\n<p class=\"pf0\"><span class=\"cf0\"><strong style=\"font-size: 15px;\" data-fusion-font=\"true\">Compliance monitoring<\/strong><span style=\"font-size: 15px;\" data-fusion-font=\"true\">Automatically verify that agents are using the correct scripts, saying compliance phrases and avoiding inappropriate language.<\/span><\/span><\/p>\n<p><!--EndFragment --><\/p>\n<p><!--EndFragment --><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp;<\/p>\n<p><!--StartFragment --><\/p>\n<p><!--StartFragment --><\/p>\n<p><!--StartFragment --><\/p>\n<p><span class=\"cf0\">Discover the business intelligence hidden in conversations with your customers. 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