{"id":57066,"date":"2025-12-02T09:06:05","date_gmt":"2025-12-02T08:06:05","guid":{"rendered":"https:\/\/grupoalava.rearmachine.com\/producto\/wfm-workforce-management\/"},"modified":"2026-06-11T08:38:37","modified_gmt":"2026-06-11T06:38:37","slug":"wfm-workforce-management","status":"publish","type":"product","link":"https:\/\/grupoalava.rearmachine.com\/en\/ingenieros\/producto\/security-and-communications\/wfm-workforce-management\/","title":{"rendered":"WFM (Workforce Management)"},"content":{"rendered":"

WFM’s tools go far beyond the creation of schedules, offering comprehensive workforce management:<\/span>
\n<\/h3>\n
    \n
  • \n

    Accurate forecasting<\/strong>Use AI-based algorithms and historical data to accurately predict interaction volumes across all channels (calls, chats, emails) in the short, medium and long term.<\/span><\/span><\/p>\n<\/li>\n

  • \n

    Automated scheduling<\/strong>Generate optimal schedules that balance business needs (meeting service levels) with agent preferences and labor regulations.<\/span><\/span><\/p>\n<\/li>\n

  • \n

    Real-time adherence management<\/strong>Monitor whether agents are adhering to the planned schedule (working, on break, in training) and receive automatic alerts for deviations so that corrective actions can be taken instantly.<\/span><\/span><\/p>\n<\/li>\n

  • \n

    Leave and absence management<\/strong>Centralize and automate the request and approval of vacation and other types of absences, ensuring that coverage is never compromised.<\/span><\/span><\/p>\n<\/li>\n

  • \n

    Employee portal<\/strong>Offer your agents the possibility of consulting their schedules, requesting shift changes or exchanging them with colleagues through a web or mobile portal, increasing their autonomy and satisfaction.<\/span><\/span><\/p>\n

    <\/p>\n

    <\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

     <\/p>\n

    <\/p>\n

    <\/p>\n

    Optimize your most important resource: your team. With our Workforce Management (WFM) solutions, you can predict the demand for interactions and plan your resources intelligently, ensuring that you always have the right number of agents with the right skills at the right time. <\/span><\/p>\n","protected":false},"featured_media":57067,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false},"product_brand":[],"product_cat":[7873,8070,8071],"product_tag":[8073,8093],"class_list":["post-57066","product","type-product","status-publish","has-post-thumbnail","product_cat-engineers","product_cat-security-and-communications","product_cat-contact-center-solutions","product_tag-security-and-communications","product_tag-quality-automation","first","instock","shipping-taxable","product-type-simple"],"acf":[],"yoast_head":"\nWFM (Workforce Management) - Grupo \u00c1lava<\/title>\n<meta name=\"description\" content=\"With our Workforce Management (WFM) solutions, you can predict the demand for interactions and plan your resources intelligently.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"WFM (Workforce Management) - Grupo \u00c1lava\" \/>\n<meta property=\"og:description\" content=\"With our Workforce Management (WFM) solutions, you can predict the demand for interactions and plan your resources intelligently.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/grupoalava.rearmachine.com\/en\/ingenieros\/producto\/security-and-communications\/wfm-workforce-management\/\" \/>\n<meta property=\"og:site_name\" content=\"Grupo \u00c1lava\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-11T06:38:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/grupoalava.rearmachine.com\/wp-content\/uploads\/2025\/12\/AdobeStock_1570352232-scaled.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1435\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/grupoalava.rearmachine.com\\\/en\\\/ingenieros\\\/producto\\\/security-and-communications\\\/wfm-workforce-management\\\/\",\"url\":\"https:\\\/\\\/grupoalava.rearmachine.com\\\/en\\\/ingenieros\\\/producto\\\/security-and-communications\\\/wfm-workforce-management\\\/\",\"name\":\"WFM (Workforce Management) - Grupo \u00c1lava\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/grupoalava.rearmachine.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/grupoalava.rearmachine.com\\\/en\\\/ingenieros\\\/producto\\\/security-and-communications\\\/wfm-workforce-management\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/grupoalava.rearmachine.com\\\/en\\\/ingenieros\\\/producto\\\/security-and-communications\\\/wfm-workforce-management\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/grupoalava.rearmachine.com\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/AdobeStock_1570352232-scaled.jpeg\",\"datePublished\":\"2025-12-02T08:06:05+00:00\",\"dateModified\":\"2026-06-11T06:38:37+00:00\",\"description\":\"With our Workforce Management (WFM) solutions, you can predict the demand for interactions and plan your resources intelligently.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/grupoalava.rearmachine.com\\\/en\\\/ingenieros\\\/producto\\\/security-and-communications\\\/wfm-workforce-management\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/grupoalava.rearmachine.com\\\/en\\\/ingenieros\\\/producto\\\/security-and-communications\\\/wfm-workforce-management\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/grupoalava.rearmachine.com\\\/en\\\/ingenieros\\\/producto\\\/security-and-communications\\\/wfm-workforce-management\\\/#primaryimage\",\"url\":\"https:\\\/\\\/grupoalava.rearmachine.com\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/AdobeStock_1570352232-scaled.jpeg\",\"contentUrl\":\"https:\\\/\\\/grupoalava.rearmachine.com\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/AdobeStock_1570352232-scaled.jpeg\",\"width\":2560,\"height\":1435,\"caption\":\"A futuristic depiction of customer support agents, rendered with a digital aesthetic. 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