Advanced recording
Share:

Advanced recording

 

Our advanced recording solutions not only ensure compliance with the most stringent regulations, but turn every conversation into a valuable asset for agent training, dispute resolution and continuous quality improvement.

Description

Beyond simple voice recording, our platforms offer total control over critical communications:

  • Multimedia recording: Synchronously capture call audio and agent screen activity, providing full context of each interaction.
  • Compliance and security: Features such as automatic pause and resume recording (to protect sensitive data such as credit cards – PCI DSS) and end-to-end encryption ensure maximum security and compliance with regulations such as GDPR.
  • Lifecycle management: Define customized retention policies to automatically store, archive or delete recordings according to applicable regulations or your business needs.
  • Easy search and playback: Quickly find any interaction using a wide variety of metadata such as agent ID, customer number, date or even keywords detected in the conversation (if integrated with Speech Analytics).
  • Full audit trail: Keep a detailed record of who accesses recordings, when and why, ensuring full traceability for internal or external audits.

Other products you may be interested in

  • Álava Ingenieros' Genetec-based PSIM platform integrates multiple security systems into a single interface,
    Unified security platform

      Álava Ingenieros' Genetec-based PSIM platform integrates multiple security systems into a single interface, allowing centralized management of video surveillance, access control, license plate reading, intrusion, intercom and public address, incident management and more.

  • Contact Center Solutions
    CaaS

      Our solutions for Contact Center as a Service (CaaS) solutions allow you to migrate your contact center to the cloud, offering unprecedented flexibility, scalability and power. Break free from the shackles of physical infrastructure and access the latest technology to deliver an exceptional customer experience, paying only for what you need.

  • Locate, position and track objects and people indoors with an innovative technology that works where others such as WiFi, Bluetooth or UWB cannot. It locates indoor assets in real time, stores their position history and displays the data according to your needs: real time, heat maps, routes taken...
    Location of assets

      Locate, position and track objects and people indoors with an innovative technology that works where others such as WiFi, Bluetooth or UWB cannot.

  • Álava Ingenieros' audio recording solutions are designed for critical operations in sectors such as public safety and emergency centers.
    Audio recording

      Álava Ingenieros' audio recording solutions are designed for critical operations in sectors such as public safety and emergency centers. We offer advanced recording technologies for TDM, VolP, PBX, IP-PBX and cellular telephony, supported by Nice, Verint and Aurall.