Advanced recording
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Advanced recording

 

Our advanced recording solutions not only ensure compliance with the most stringent regulations, but turn every conversation into a valuable asset for agent training, dispute resolution and continuous quality improvement.

Description

Beyond simple voice recording, our platforms offer total control over critical communications:

  • Multimedia recording: Synchronously capture call audio and agent screen activity, providing full context of each interaction.
  • Compliance and security: Features such as automatic pause and resume recording (to protect sensitive data such as credit cards – PCI DSS) and end-to-end encryption ensure maximum security and compliance with regulations such as GDPR.
  • Lifecycle management: Define customized retention policies to automatically store, archive or delete recordings according to applicable regulations or your business needs.
  • Easy search and playback: Quickly find any interaction using a wide variety of metadata such as agent ID, customer number, date or even keywords detected in the conversation (if integrated with Speech Analytics).
  • Full audit trail: Keep a detailed record of who accesses recordings, when and why, ensuring full traceability for internal or external audits.

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