Our top priority is to ensure customer satisfaction by delivering the requested product or service in full compliance with every term of the order.

The top priority of GRUPO ALAVA’s management is to ensure customer satisfaction by delivering the requested product or service in full compliance with every term of the order.

The Quality Policy of GRUPO ALAVA, within the framework of the

• Marketing, Sales, Installation, Maintenance, and Integration of electronic and electromechanical equipment for the measurement, recording, analysis, calibration, and simulation of physical and electrical parameters, as well as data acquisition and analysis systems (Alava Ingenieros S.A.)
• Development of predictive maintenance projects, diagnostic services, and sales of instruments (Preditec, S.L.)
• “In addition to the installation and maintenance of security devices, equipment, and systems” (Alava Ingenieros Seguridad, S.L.U)

This involves providing products and services that comply with applicable laws, standards, and regulations, as well as any other requirements the company may undertake, in terms of technical specifications, while also meeting customer expectations by fulfilling the terms of their orders—all within the framework of a rigorous commitment to continuous improvement.

The Environmental, Health, and Safety Policy of Grupo Álava, within the framework of “Marketing, Sales, Installation, Maintenance, and Integration of electronic and electromechanical equipment for the measurement, recording, analysis, calibration, and simulation of physical and electrical parameters, as well as systems for data capture and analysis,” consists of providing products and services that comply with applicable laws, standards, and regulations, and other requirements to which it may subscribe, regarding technical, environmental, and health and safety characteristics, meeting customer expectations by fulfilling the terms of their order, all within a rigorous commitment to continuous improvement and the protection of people and the environment, including pollution prevention, to enhance our environmental performance.

To implement the above, the management of GRUPO ALAVA emphasizes the following:

To implement and develop a Quality, Environmental, and Occupational Health and Safety Management System that, in accordance with the requirements of the UNE-EN-ISO 9001:2015, UNE-EN-ISO 14001:2015, and ISO 45001:2018 standards, covers all activities of ALAVA INGENIEROS, S.A.

To implement and develop a Quality Management System that, in accordance with the requirements of the UNE-EN-ISO 9001:2015 standard, covers all activities of ALAVA INGENIEROS SEGURIDAD, SLU and TECNICAS PREDICTIVAS E INSTRUMENTACIÓN, S.L.

Comply with all applicable laws and regulations, including those specific to environmental protection and occupational health and safety, as well as any other commitments the organization has undertaken. Provide technical support to customers, helping them find solutions to their needs.

• To meet our customers’ expectations through the products we supply and the services we provide, based on a prompt response and flexibility in addressing their needs, while ensuring profitability for the company.
• Provide guidance to the customer throughout the product’s lifecycle.
• Establish processes capable of ensuring compliance with the requirements outlined in the previous point, within a framework of continuous improvement.
• To encourage the personal development of our employees in technical, professional, personal, and environmental areas by providing safe and healthy working conditions to prevent injuries and health problems.
• Develop a policy of continuous improvement for the entire organization, setting annual goals aimed at improving the quality of our products and services, as well as the performance and management systems for quality, the environment, and occupational health and safety
• To promote internal communication and information sharing regarding initiatives and integrated management policies, fostering their understanding, implementation, and compliance, and to convey to employees and stakeholders a commitment to environmental protection and occupational health and safety.
• Take every possible measure to minimize pollution, prevent accidents that cause environmental damage, or mitigate their effects, and reduce the consumption of products and energy…
• Take all reasonable measures to eliminate hazards to the safety and health of our workers and reduce occupational safety and health risks
• Facilitate consultation with and participation by workers on occupational safety and health matters, as well as with workers’ representatives, if any.
• Make this policy publicly available.

In short, our guiding philosophy is based on the following principles:

• Customer satisfaction is our top priority, and we tailor our services to meet your specific needs.
• A strong commitment to service.
• Getting the job done right the first time is everyone’s approach at all times.
• Continuous improvement is the foundation of our competitiveness.
• We focus our efforts on preventing errors rather than on controlling and correcting them.
• Our relationship with our clients is the foundation of our mission, vision, and values, and our management is based on mutual trust with them.