Digitization of Maintenance Operations

ATR – Remote Technical Assistance with Augmented Reality

ATR, developed by Innovae, is a remote assistance solution with Augmented Reality that digitizes technical operations and improves efficiency in maintenance and field support. It allows technicians and experts to connect in real time from anywhere to solve incidents quickly and effectively.

This tool is designed for industrial environments and facilitates enriched visual communication, eliminating travel and speeding up diagnostics and repairs. ATR superimposes text, graphics and drawings over the actual image, improving the understanding and execution of tasks.

Knowledge management platform

ATR includes a complete administration panel from which you can manage users, store technical content generated during sessions (reports, shared files and videos), and access usage statistics. This functionality turns the tool into a platform for the digitization and management of technical knowledge within the organization.

Advantages

– Reduction of resolution time: Improves the efficiency of interventions by up to 15%.

– Cost savings: Reduces expert travel by up to 25%.

– Immediate support: Provides training and assistance at the right time.

– Improved service: Increases the quality of customer service with state-of-the-art technology.

Use cases

– Industrial maintenance: Allows quick interventions on infrastructures or production lines with the remote assistance of experts, reducing downtime and errors.

– Technical assistance services: Improves coordination between support centers and field technicians, optimizing resources and intervention time.

– Customer support: Facilitates after-sales support, equipment commissioning and remote training of customer technicians.

Compatibility

ATR runs on web technology and is accessible from any device (smartphones, tablets, computers or Augmented Reality glasses), without the need to install additional applications.

SAAM: Tool for the Digitization of Technical Operations

SAAM is a solution developed by Innovae to digitize technical processes in a visual, interactive and guided way, facilitating access to operational knowledge in industrial contexts. This tool allows transforming complex procedures into step-by-step instructions through the use of text, images, videos and 3D animations.

In an environment where efficiency and process standardization make the difference, SAAM is positioned as a key platform for capturing, structuring and distributing the organization’s technical knowledge.

Outstanding functionalities

– Guided digitization of technical processes: Detailed instructions that facilitate the understanding and execution of complex tasks.

– Visual and interactive access to information: Operators can consult procedures directly from their devices.

– Standardization of operations: Improves productivity and ensures compliance with safety and quality protocols.

– Protection of technical knowledge: Records, centralizes and preserves operational know-how, facilitating its analysis and continuous improvement.

Main applications

– Preventive and corrective maintenance: Guides technicians with clear instructions and enables structured fault logging.

– New employee training: Reduces the learning curve with didactic content, ensuring effective and safe training.

– Inspections and audits: Allows accurate and reliable assessments to be made, even by personnel without extensive prior experience.

– Assembly, format changes and quality control: Standardizes procedures and ensures compliance with defined standards.

Integrated technologies

– Augmented Reality: Access to instructions superimposed on the real environment by means of specialized glasses, thus freeing the hands and the workspace.

– Artificial Intelligence: Automatic verification of tasks by trained algorithms with image recognition, adding an additional level of control and quality.

Management platform

SAAM has an administration panel that allows for comprehensive management of all aspects of the system:

– Users and roles

– Equipment and assets

– Operational tasks and processes

– Associated documentation

– Intervention planning

– Report generation

– Incident tracking

Its intuitive interface requires no technical knowledge to use and all updates are automatically distributed to operators’ devices. In addition, once the information has been downloaded, the system can operate without an internet connection, ensuring operational continuity in demanding industrial environments.